Worldwide Brands Distributors despatches trade orders from New York. Domestic and international shipping are both available — by courier for smaller consignments, and by sea container for volume programmes.
Carriers
Parcel and pallet consignments move with UPS, FedEx, DHL, USPS and Royal Mail. Larger programmes ship as door-to-door container loads by sea.
When we despatch
We despatch 5 to 7 business days after payment is confirmed. Orders are not scheduled before that point, so the clock starts when funds clear rather than when the order is placed.
Payment methods that release an order
- Local ACH transfer within the United States
- International SWIFT wire transfer (everywhere else)
- no card payments
Terms are set out in full on our Payment Policy.
International orders, duties and VAT
We issue the commercial invoice, packing list, HS codes and country-of-origin statement that travel with every export consignment, so it is not held at the border while paperwork is chased. Import clearance is handled by your own customs broker or arranged by us, as part of our VAT and customs clearance service. Air freight can go door to door as well; that quote is built on the consignment’s volume, weight and size. Duty and tax rates are never quoted by us.
Flat rate and freight quotes
A standard online order at a product’s minimum quantity is charged a flat shipping rate, displayed at checkout. Volume orders above that minimum, and customised orders, are quoted separately: weight is what moves the figure, so freight is priced on the total weight of the goods on your list. Give us the list and the destination, and we return one quote covering the goods and the freight.
Guarantee, insurance and packing on every shipment
Worldwide Brands Distributors ships every order under a 100% money-back guarantee. If the goods are damaged in transit, or you are not satisfied with the order, return it within 30 days and we refund the invoiced goods in full. Every case, pallet and container shipment is fully insured while in transit.
- Cases are wrapped in polythene and bubble wrap and shipped in the original factory-sealed cases and boxes, so the stock arrives in its original condition.
- Damage in transit: report it with photos as soon as the shipment has been checked; we file the insurance claim and arrange the refund or replacement.
- Not satisfied: contact us by email or WhatsApp within 30 days and follow the returns policy.
Checks on arrival
Check pallets and cartons against the packing list when they land, and tell us about damage or shortage straight away so a carrier claim can still be raised while the evidence exists. See our Refund and Returns Policy.
