Welcome to the Worldwide Brands Distributors FAQ section. Below you’ll find clear answers to the most common questions about wholesale accounts, ordering, shipping, documentation, and support.
🧑💼 General & Account Setup
Q. Who can buy from Worldwide Brands Distributors?
A. We supply exclusively to resellers, eCommerce sellers, and business owners on platforms like Amazon, Walmart, eBay, TikTok Shop, Shopify, and retail stores. A valid business ID, reseller certificate, or tax document may be required for verification.
Q. How do I create an account?
A. Visit our website and click “Create Wholesale Account.” Fill out your business information and upload the necessary documents. Verification typically completes within 24 hours.
Q. Can I place an order without an account?
A. Yes, guest checkout is available. However, creating a wholesale account gives you access to faster processing, exclusive discounts, and better order management.
🛒 Ordering & Minimums
Q. Do you have minimum order requirements (MOQ)?
A. Every product carries its own minimum quantity, shown above the Add to cart button, and no order under $5,000 is processed. Combine as many different products as you like, each at its listed minimum quantity. Meeting each product’s minimum is what unlocks wholesale pricing, whether the order ships as a mixed pallet, LCL or a full container; trial and sample orders are not processed.We do not process orders under $5,000. We do not sell retail or single units. Full detail on how the minimum works.
Q. Can I modify my order after placing it?
A. You may modify or cancel an order if it has not been shipped yet. Once dispatched, changes can only be made through our return or refund process.
Q. What type of products do you offer?
A. We provide brand-new, factory-sealed products across major categories including Electronics, Beauty, Toys, Home & Kitchen, Tools, Health, and more.
Q. Are your products authentic?
A. Yes — all items are factory-sealed and sourced through authorized channels, brand partners and trusted wholesale suppliers. We also provide paid invoices for authenticity and marketplace compliance.
📄 Invoices, Documentation & Compliance
Q. Do you provide invoices for Amazon, Walmart, or marketplace ungating?
A. Yes. Once your order is paid and confirmed we issue the official paid invoice in your company name, together with supply chain documents, unique product serial barcodes and an LOA, which our buyers use for category or brand ungating and resale on Amazon, Walmart, TikTok Shop and Temu. Nothing is issued or shown before payment, and the marketplace alone decides any application.
Q. Can I request a Letter of Authorization (LOA) or supply chain documents?
A. Yes. LOAs and supporting documentation may be available for certain brands after order confirmation and processing.
Q. Do you offer advance invoices or LOAs before payment?
A. No. Due to supplier confidentiality and compliance policies, we cannot provide invoices or LOAs before payment.
💳 Payments & Billing
Q. What payment methods do you accept?
A. We currently accept:
- Local ACH bank transfer (United States buyers)
- International SWIFT wire transfer (buyers everywhere else)
- No card payments
🚚 Shipping & Delivery
Q. Which shipping carriers do you use?
A. We partner with reliable carriers including UPS, USPS, FedEx, DHL, and other trusted courier services for both domestic and international deliveries.
Q. How long does shipping take?
A. Orders are despatched 5–7 business days after payment clears. Transit time after that depends on the freight mode and route and is confirmed with your order.
Q. How do I track my shipment?
A. Once your order is dispatched, you’ll receive a tracking number that can be used on the courier’s website or our tracking page for live updates.
Q. Do you ship internationally?
A. Yes, we ship worldwide, including Canada, the United Kingdom, Europe, Switzerland, Australia, the Gulf states, Israel, Singapore, Korea and Japan. International orders placed online at a product’s minimum quantity are charged the flat shipping rate; volume and customised export orders are quoted by weight, so contact us with the list for that quote and the export documentation you need.
📦 Prep, Reserved Stock & Value-Added Services
Q. Do you offer prep services for Amazon FBA/FBM or other marketplaces?
A. Yes — we provide labeling, poly-bagging, bundling, and other prep services tailored for Amazon, Walmart, eBay, and more, but only on stock purchased from us. Goods bought elsewhere are not accepted for prep.
Q. Can you reserve or hold stock I have bought from you?
A. Yes. We can reserve the stock you have bought from us and hold it until your marketplace listing is approved or your FBA shipment is ready, then prep it before it ships. Stock from other suppliers is not received or stored here.
🔄 Returns, Refunds & Damages
Q. Do you accept returns?
A. Yes. Returns are accepted for eligible items in their original, unused condition. Refunds are issued after the returned goods are inspected.
Q. What if my order arrives damaged or incorrect?
A. Contact us within 3 business days with photos or video evidence. We will arrange a replacement, store credit, or refund based on the issue.
📦 Pre-orders, Discounts and Export Clearance
Q. Do you accept pre-orders on products that are not out yet or have only just launched?
A. Yes. We take pre-orders on pre-release and upcoming Pokémon TCG sets (announced, not yet released) and on other products ahead of release or just after launch, and we can reserve stock against your order. Send us the release, the quantity and the destination (email or WhatsApp chat) and we will tell you how much can be reserved by the case, pallet or container; on allocated sets, allocation decides the quantity. A pre-order has to reach the $5,000 minimum order value like any other order.
Q. Is there a discount for pallet or container quantities?
A. Offers usually run on bulk orders. Beyond those, you can request a discount: on shipping, on a product’s minimum quantity, or for payment by ACH. Send your list, quantities and destination by email or WhatsApp chat, and the consignment is quoted as a whole, whether it ships as a mixed pallet, LCL or a full container. With or without a discount, the order still has to reach the $5,000 minimum order value, and different products can be combined to get there.
Q. Can you move faster when a release date or a sailing is close, and can you supply us on a regular cycle?
A. As standard, orders leave 5–7 business days after payment clears. When a release date or a sailing is close, urgent despatch is available on request, where stock allows — tell us the date you are working to and we will tell you straight whether it can be done, with no delivery time promised. For regular supply, tell us the products and the quantity you take each cycle and we will plan repeat orders by the case, pallet or container. Repeat orders are each subject to the $5,000 minimum order value.
Q. On an export order, who clears customs and who deals with duty and VAT?
A. The clearance route is your decision. The entry is filed by your own customs broker, from the commercial invoice, packing list and HS codes we issue, or arranged by us as part of our VAT and customs clearance service. Air freight can go door to door as well; that quote is built on the consignment’s volume, weight and size. Duty and tax are confirmed at clearance; we never quote rates.
Guarantee and insurance
Q. Is there a money-back guarantee, and is the shipment insured?
A. Yes. Every order comes with a 100% money-back guarantee: goods damaged in transit, or an order you are not satisfied with, can be returned within 30 days for a full refund of the invoiced goods. Every shipment, from a single case to a container, is fully insured in transit and packed in polythene and bubble wrap inside the original factory-sealed cases and boxes.
Verification, privacy, pickup and support
Q. Can Worldwide Brands Distributors send a company registration certificate?
A. We do not release a company registration certificate, not to buyers, platforms or anyone else. For official verification we provide a W-9 form (US taxpayer identification) on request; use that document.
Q. Are buyer and supplier details protected during verification?
A. Fully. In any verification we share no buyer details or contacts and no supplier details or contacts, and we never disclose our stock prices, quantities or sources. The invoice, supply-chain documents and LOA you receive after payment describe your own shipment and nothing else.
Q. Can an order be collected from the warehouse or paid in cash?
A. Warehouse pickup and cash payment are unavailable from September 1 through January 10 every year. During the rest of the year, arrange it with the team before the order is placed; the $5,000 minimum order value and the normal ACH (US buyers) or international SWIFT wire (everywhere else) payment terms still apply.
Q. Where do I ask something this FAQ does not cover?
A. WhatsApp chat (+1 (782) 802-6409) and email ([email protected]) are open 24/7. For a call, use +1 (716) 302-4522 within the Monday-to-Friday, 9-to-5 ET call-back window shown on the contact page.
Order size, stock and live prices
Q. Do you process trial, sample or retail-quantity orders?
A. No. Worldwide Brands Distributors supplies volume buyers only: retail quantities, samples and trial orders are not processed. Every product shows its minimum quantity above the Add to cart button, and meeting that minimum is what secures the wholesale price. Settlement is by local ACH bank transfer for United States buyers and by international SWIFT wire transfer for buyers everywhere else.
Q. Is every listed product in stock, and are the prices current?
A. Yes. Only products that are in stock and available to ship are listed. All available stock, prices and updates are published live on this website, so a product page reflects what can ship today.
